🏆 Challenge :
A major labor union faced a critical impasse when their software vendor demanded a steep 30% hike in annual fees, amounting to $4 million per year. The vendor's claim to maintain the software’s functionality was vital for processing member benefits, jobs, and services. With no documentation or visibility into the codebase, the union’s dependence on the vendor left their operations vulnerable. Adding urgency, a four-week deadline was set to transition the system, threatening to disrupt services for thousands of members.